1. Returns & Refund Processing
Final Sale: Because mode: is a beverage product, all purchases are considered final sale, and we cannot accept returns of opened or used products for food safety reasons.
Our Guarantee: If you experience an issue with product quality, your order, or believe your product was defective, please contact us within 7 days of delivery. We’ll review each request individually and work with you to find an appropriate resolution.
Refund Timing: Once a refund is approved (or an unopened return is received and inspected), please allow 5-10 business days for the funds to be processed back to your original payment method.
2. Shipping
Orders are processed and shipped within 3 to 5 business days from the time of purchase, excluding weekends, holidays, and scheduled company shutdown periods.
Once your package is on its way, you will receive a confirmation email with a tracking link that provides the most accurate and up-to-date information about your delivery status.
Please note that we are unable to hold packages for delayed or future delivery dates.
PO Boxes:
We cannot ship to PO boxes at this time. Please provide us with a physical address so we can ship your mode: product.
Delivery Estimates: Delivery timelines provided at checkout or by our shipping partners are estimates only and are not guaranteed. Delivery delays caused by weather, carrier disruptions, customs, holidays, or other circumstances beyond our control do not qualify for refunds or replacements.
3. Order Cancellations & Subscriptions
Orders may begin processing immediately after purchase. Once processing begins, orders cannot be cancelled or modified.
4. Address Corrections
If you happen to enter your address incorrectly, please contact us here right away to check on your order status. We will do our absolute best to assist you with the update, but we cannot guarantee that the change can be made once the order is being processed.
If your order is already on its way, you can reach out to the shipping carrier directly via your tracking link to request a delivery adjustment, as this update can only be authorized by the recipient.
5. Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
If an order is delivered to the address provided during checkout, mode: cannot be held responsible for orders shipped to an incorrect or outdated address supplied by the customer.
If a package is returned to us due to an incorrect address, we may be able to reship the order once additional shipping charges have been paid.
6. Missed Deliveries
Once your order leaves our warehouse, we highly recommend keeping an eye on your tracking link for the latest delivery updates. If a delivery attempt is unsuccessful, the courier will take your package to the nearest depot for pickup.
It is up to you to retrieve it from that location; mode: is not responsible for packages left uncollected, and we won’t be able to offer a refund or resend your order if the courier confirms it was available for pickup.
If a package is returned to us because it was unclaimed or not collected from the courier’s pickup location, the original shipping charges are non-refundable. We may be able to reship the order once additional shipping charges have been paid.
7. Damaged or Incorrect Items in Transit
Do not consume the product: if the seal is broken or the packaging is significantly damaged
If your package gets damaged in transit or arrives containing the incorrect flavour or quantity, please get in touch with us here as soon as possible, or at least within 7 days of delivery.
To help us get this sorted quickly, please include your order number, take a few pictures of the damage/packaging, and attach them to your request along with the best-before date (which you can find right on the can).
We’ll open a claim with the courier right away. After reviewing the information provided, we’ll determine the appropriate resolution, which may include a replacement or refund.
8. Lost in Transit
If your package gets lost in transit, please contact us here as soon as possible. We will then open a claim with the courier immediately.
Once we confirm that a shipment has been lost in transit, we’ll provide either a replacement or refund.
9. Refused Deliveries
If you refuse delivery of your order for reasons other than damage or an error on our part, any original shipping charges are non-refundable. If the package is returned to us, we may issue a refund for the product only (less any shipping or return shipping costs), or reship the order once additional shipping charges have been paid.
10. Refund Eligibility
Approved refunds will be issued only to the original payment method used for the purchase.
Original shipping charges are non-refundable unless the return or refund is the result of our error or a confirmed product defect.
11. Fraud & Abuse
To help protect our customers and business, mode: reserves the right to refuse refunds, replacements, or credits where fraudulent activity, abuse of our policies, or repeated claims are suspected.
12. Refrigeration & Shelf Life
Refrigeration is not required to keep our drinks fresh, and each can has a shelf life of 6 months from its production date. For best taste, serve chilled. Make sure also to check the can for the best-before date.
13. Policy Updates
mode: reserves the right to update or modify this Shipping & Refund Policy at any time without prior notice. Any changes will be posted on this page and will apply to future orders.
Questions?
If you have any questions about this Shipping & Refund Policy or need assistance with your order, please contact here. We’re happy to help.